Looking for a role in Block Management Tunbridge Wells? Due to the expansion of our Block Management portfolio and commitment to continually improve services to our Clients Alexandre Boyes are recruiting for a fourth property manager to join our Tunbridge Wells Block Management team. Please send your CV to Kate Boyes MRICS – kate@alexandre-boyes.co.uk.
Duties include but are not limited to:
● Act as the first point of contact for Clients and Leaseholders enquiries; retain thorough
internal file notes; utilise Resident platform or any other internal system to raise
maintenance tickets, works orders and messaging
● H&S compliance; proactively manage renewals via Resident; provide Clients with a
copy of the all the necessary paperwork; answer Client queries; seek Client written
instructions on remedial works and action points
● Ensure that all reports, certificates, maintenance contracts, insurance and other such
related documents are in date, loaded on Resident Software and filed within various
internal systems
● Day to day maintenance issues; arrange appointments, access, quotes and other such
requirements
● Work within each Client TOB; within the restraints of funds held, Approved Expenditure,
Section 20 principles, and Client’s written instruction
● Budget preparation and presentation to clients
● Periodic site visits and all related administration including reports; Ad hoc site visits to
meet third parties where required
● Liaise with bookkeepers on billing, debtors, service charge arrears, appoint solicitors
where necessary, general enquiries
● Section 20 consultations; all aspects including notices, tender process, ensuring the
Client signs TOB addendum and Additional Service Fees billed; act as a Conduit
between client, leaseholders, contractors, project managers and other such parties
● Advise on and arrange planned maintenance reports and works, and reinstatement
cost valuations
● Where required attend meetings, AGMs, departmental meetings which may be out of
hours
● AB Emergency Out of Hours assistance on a rota system; taking calls, arrange
genuine emergency contractor call out
● General office duties; answering the telephone; key system;
● Ensure that at all times you are working within Alexandre Boyes Terms of
Engagement and Internal Policies, all regulations and industry Code of Practices,
and keep up to date with all changes and introductions
● Report to Line Manager regularly; report all escalating issues, formal complaints
and solicitors letters to Line Manager and Operations Manager
● Retain annual CPD log of personal training and learning; Internal training as required
