Appointing a new managing agent can be daunting and a leap of faith. At Alexandre Boyes we believe a managing agent should be open and transparent about who they are and what they do from the start. The Alexandre Boyes Block Management Tunbridge Wells team has been providing block management services in the area since 2007, and residential sales and lettings services since 1998.
Here are a few of the most frequently asked questions our Block Management Tunbridge Wells team hear when pitching for new business :-
1, What services do you provide?
After nearly 20 years providing Block Management in Tunbridge Wells and its surrounding areas, we know one size does not fit all. You can choose between Fully Managed or Hybrid Bookkeeping services. Depending on what suits your needs best we can act as Company Secretary, administer, and oversee Section 20 major works, insurance work, reactive and planned maintenance, produce Budgets, collect Service Charges, provide Pre Sale / Sellers Packs, Fire, Health & Safety Compliance, assist with Lease enquiries and breaches, carry out site visits. We offer a wide range of additional services at rates agreed in advance with our clients. There are no surprises. As an independent firm we can tailor services to suit the client’s needs.
2, Do you have a high street presence?
Yes, we have been in the same premises since 1998. The Block Management Tunbridge Wells department is located there. Our staff work from the office as well as being on site, at AGMs and general meetings. We are old school and appreciate the value in face to face, speaking on the telephone whilst keeping ahead with interfacing software and technologies that create time saving solutions so that our staff can focus on developing lasting working relationships.
3, Who are your staff?
Our Block Management Tunbridge Wells team includes property managers, bookkeepers, a compliance coordinator, an operations manager, and a director who works in the office, meets, and speaks to clients. We all have a role and all get involved. Many of the team have been with Alexandre Boyes for years, some over a decade and nearly two! We encourage continued professional development, ongoing training and learning so that the team stay up to date with industry legislation, regulation, and changes. Property Managers are members of RICS and The Institute of Residential Property Management (IRPM) or are working towards professional membership.
4, Who do you work with?
Our Block Management Tunbridge Wells team work with Freeholders, Residents’ Management Company (RMC), Right To Manage (RTM), Residents’ Association, Freehold Company, and developers. Our portfolio covers Block Management in Tunbridge Wells and surrounding areas. We have an eclectic portfolio of small, large, conversions, new builds, listed blocks of apartments, estates, and some mixed residential / commercial developments. We spend time working with potential new clients to make sure that we are the right agent for them, to understand their needs and expectations and to create solid foundations for the future of those working relationships.
5, What extra layers of protection do you provide?
You might be surprised to learn just how many block management agents fall short when it comes to extra layers of protection for their clients and consumers, and their clients assets and money. Alexandre Boyes Block Management are members of and are regulated by the Royal Institution of Chartered Surveyors (RICS); we hold Professional Indemnity and Cyber Crime insurance; we are registered with the Information Commissioner’s Office (ICO), RICS Client Money Protection Scheme, RICS Designated Professional Body for insurance work and The Property Ombudsman (TPO) redress scheme. We are also on the HMRC Anti Money Laundering Register. We have been successfully audited by RICS for our insurance work, our client money handling for both the lettings and block management side of the business. These audits prove immensely useful. We know that our practices, policies and procedures are spot on, which gives our existing and potential clients peace of mind.
6, Do you offer complimentary resources?
Yes, we do. Directors and Leaseholders have 24/7 access to key documents about their property, and their service charges via Leaseholder & Director Portals in Resident Block Management Software (read our blog here). Resident also features Maintenance Ticketing for reporting issues quickly and tracking progress, and secure messaging. We provide out of hours support to our Fully Managed properties for genuine maintenance emergencies. We send Newsletters and E-Campaigns (without flooding inboxes!) containing informative articles and blogs from our website which is kept up to date and relevant.
7, Is there value in longevity?
Definitely! Alexandre Boyes was one of the first Block Management Tunbridge Wells agents. We have learnt lessons along the way, tried and tested business practices, policies, and procedures. We have evolved with the industry and technology rather than stood still. We have weathered storms (literally), recessions (plural), an unprecedented worldwide Pandemic. We have seen staff (including family) join and leave, as they progress their careers, become parents, adjust their work / life balance. We have a loyal client base. We have seen clients leave and come back, go on to recommend us for new business, become repeat sellers / buyers and lettings landlords. We put quality over quantity and remain one of the leading Block Management Tunbridge Wells agents.
Posted February 2025
