We are repeatedly asked what Landlords should look in a letting and managing agent, what sets Alexandre Boyes apart from our competitors, and how it benefits Landlords and Tenants. Here are some USPs to help answer…
- We are a small independent family firm operating to the highest standards. We are members of the Royal Institution of Chartered Surveyors (RICS) & Association of Residential Letting Agents (ARLA), The Property Ombudsman (TPO) and The Tenancy Deposit Scheme (TDS) and work within all these industry leader’s Codes of Practice
- We know how to market a property combining traditional and innovative methods to market properties online Rightmove, Instagram, Twitter and Google. We launched AB Virtual in lockdown.
- With professional photography, detailed floor plans, mobile & iPad friendly listings we are regularly ranked highest Tunbridge Wells estate agent and number 1 letting agent for new instructions on Rightmove… we are also award winning
- We offer a range of services – Landlords can choose from AB Online, Let Only, Rent Collection or Full Property Management. Download our lettings brochure for more information.
- Money protection – Both Landlord and Tenant client funds are fully insured via the RICS Client Money Protection Scheme and we adhere to our Client Money Statement. Tenant deposit monies are held and protected with TDS Custodial Scheme
- AB has been accredited by RICS to train staff since 2003. Our team is headed by Group Director Kate Boyes who became a chartered surveyor in 2004. Staff keep Lifelong Learning & Training logs ensuring that they keep up with fast changing legislation and as required by their individual professional memberships with RICS and ARLA
- AB are not only members of RICS we are regulated by RICS. Regulation requires AB to follow their code of conduct; ethics code of conduct; client money rules which is distinctly different from being a RICS member only and comes with the highest level of standards, requirements, and regulation
- AB has low staff turnover with a combined wealth of experience. Emma Gasson / Director joined in 2009, Rachel Norris / Lettings Manager joined in 2015, Daniel Walker / Property Manager in 2017, Ashleigh Taylor / Property Manager in 2018 and our Operations Manager, Rachel North in 2014. Old Clients can still reach Kate Boyes on the same mobile number as 23 years ago
- Our Property Managers are not desk bound…they know their portfolio…carry out periodic property visits and meet tenants…we believe you have to know a property to manage it effectively. We use a property visit app to generate professional property visit reports
- We have a designated Operations Manager to oversee compliance and complaints
- AB hold £2million PI insurance cover
- Our Fully Managed tenancies benefit from a 24 /7 out of hours emergency in-house service which is not outsourced to a call centre
- We maintain a high street presence to retain that face – to – face personal touch, pandemic permitting
- AB promote more environmentally friendly ways of communicating and offer digital signing (where appropriate), digital receipt of invoices and statements whilst complying with the opt in and out rules set down by law
- AB work with local contractors who are vetted and carry the appropriate insurance and accreditation
- AB has its own Maintenance Team, AB branded van and tool stock to minimise costs to Clients
- There are no surcharges on contractor invoices
- Our website was designed in-house and is kept up to date and features frequent topical industry blogs and articles
- We produce a monthly newsletter with over 6k subscribers
- AB Loyalty offers preferential rates to existing AB Clients, Residents, Tenants, Landlords who use another AB service
- AB have been trading since 1998 and is family run – small enough to still provide a personal service but large enough to offer comprehensive and advanced support
If you are a Landlord looking to market your property call our Lettings Manager, Rachel Norris to discuss all your requirements on 01892 525 522 or email rachel.norris@alexandre-boyes.co.uk or schedule a call https://calendly.com/rachel-norris-3/30min
